Privacy Policy

OzMo Artisan Chocolates is operated by Laura Wolfers, trading as OzMo Artisan Chocolates. I am responsible for the personal information collected through this website and when you place an order or contact OzMo.

Email: laura.wolfers@icloud.com
Telephone: 07989300641

Business address: TyCarreg, Hindhayes Lane, Street, Somerset, BA16 0DP

Information We Collect

When you place an order or contact us, we may collect:

  • Your name

  • Billing and delivery address

  • Email address and phone number

  • Order details

  • Payment information (processed securely by third-party payment providers)

  • Website usage data via cookies

Lawful Basis for Using Your Information:

We only use your personal information where we have a lawful reason to do so. Depending on the circumstances, this may include:

  • Contract — to process and fulfil your order, take payment, arrange delivery and communicate with you about your purchase.
    Legal obligation — where we need to retain information for tax, accounting or other legal requirements.
    Consent — where you have chosen to receive marketing communications. You can withdraw your consent at any time.
    Legitimate interests — where necessary to operate and improve our business and website, provided those interests do not override your rights and interests.

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Arrange delivery via Royal Mail

  • Communicate with you about your order

  • Respond to enquiries

  • Meet legal and accounting requirements

  • Improve our website and services

Payments

All payments are handled securely by our payment provider. We do not store or have access to your full card details.

Marketing

We will only send marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails.

Sharing Your Information

We only share your data where necessary, including with:

  • Payment processors

  • Delivery services (Royal Mail)

  • Professional advisers where required by law

  • Website, ecommerce and hosting service providers

We never sell your personal data.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected. Order and transaction records may be retained for the period required to meet our tax, accounting and legal obligations. Enquiry information is kept only for as long as reasonably necessary to deal with the enquiry. Marketing information is kept until you unsubscribe or withdraw your consent.

Cookies

Our website uses cookies and similar technologies to operate the website, provide functionality and understand how visitors use the site. Where consent is required for non-essential cookies, you will be given the opportunity to accept or manage your choices.

You can also manage cookies through your browser settings.

Your Rights

Depending on the circumstances, you may have the right to:

  • • request access to the personal information we hold about you
    • ask us to correct inaccurate information
    • request deletion of your personal information
    • ask us to restrict how your information is used
    • object to certain uses of your personal information
    • request transfer of your information where applicable
    • withdraw your consent at any time where we rely on consent

These rights are subject to applicable data protection law and may not apply in every circumstance.

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy, would like to exercise your data protection rights, or have concerns about how your personal information is being used, please contact:

Laura Wolfers — OzMo Artisan Chocolates
Email: laura.wolfers@icloud.com
Telephone: 07989 300641

You also have the right to complain to the Information Commissioner's Office. if you are unhappy with how your personal information has been handled.